Meet Meg Currie, E4E Relief’s Product Enablement Manager, who transforms complex Emergency Financial Relief solutions into accessible guidance for grant applicants during their most challenging moments. Meg excels at anticipating stakeholder needs, facilitating smooth platform adoption and ensuring meaningful product support for E4E Relief’s clients and their employees.
Q: What aspect of employee emergency relief work do you think would surprise people the most if they knew about it?
A: What might surprise people is the level of thoughtful care and attention that goes into each application review. We are not just processing applications - we're leveraging industry-leading expertise to support a sophisticated, human-centered operation. The impact on each applicant is a part of our strategy to provide a best-in-class experience for those facing hardship and disaster at the time they need the most support.
Q: Looking ahead to the next five years, what is an emerging trend or technology you think will have a big impact on how we deliver Emergency Financial Relief?
A: Weather model maturation and the use of predictive analytics will be game changers. Energy and utilities companies have been training weather models for years. The future is about anticipating needs before disasters strike, using analytics to scale infrastructure and maintaining a dynamic, mobile-first experience. This combination will transform how we deliver the best support to our clients and their people.
Q: You're tasked with helping clients maximize our tools, often during stressful situations. What's your secret for translating complex product capabilities into practical know-how when people need it most?
A: I had a mentor who told me to recognize the lens through which each person at a table consumes information. When putting together information about our features and products, we always think about how clients will then translate that information for their employees.
We try to answer questions before they're asked and understand that what resonates with us internally won't always resonate with the applicant. Making sure we talk about everything from every perspective is key. We assess the impact of a change, identify those who will be affected and communicate the information they need to effectively manage or understand that change.
Q: What's your favorite part of your job?
A: My favorite part is identifying common threads in conversation. I want to listen and make sure experiences are heard. At the root of all change there's going to be hesitation regardless of who is impacted. Making sure that change is identified, talked through, understood and the nature of the impact is truly measured—not just forced in—is something we're uniquely able to do here.
Q: What's something you're passionate about outside of work that would surprise your colleagues, and how does it influence your approach to product enablement?
A: I'm very handy! Home repair, DIY, yard work, plumbing, electrical... you name it. I know enough to be dangerous. My family believes that, unless you've tried to do the work yourself, you don't call someone for help. I've replaced toilets, laid flooring, built a tiny house with my dad, dug trenching projects and customized a teardrop camper with electrical and solar.
This hands-on approach influences my work because I want to understand all the elements it takes to be self-sufficient. I'm often not the subject matter expert, but I want to make sure I know enough about the whole picture to consult effectively with actual experts when needed.
Q: If your life had a soundtrack, what song would capture your professional journey to E4E Relief?
A: "Life in the Fast Lane" captures my journey to E4E Relief. I was told to go head down for ten years after college and work hard, then come up for air. I took that to heart. I kept climbing and, if I hit the ceiling at a certain place, I found an opportunity to grow elsewhere. I was in a fearless pursuit of finding work I was passionate about, and I didn't find that until I got to E4E Relief —the intersection between tech, people and philanthropy with a group of people who maintain professional decorum.
But, now that I’m at E4E Relief, my soundtrack is “Carolina in My Mind” by James Taylor.
